Redesigning Business Operations

FREEING UP TIME, MONEY, AND RESOURCES SO YOU CAN FOCUS ON GROWING YOUR BUSINESS

HOW IT WORKS
GET IN TOUCH

Redesigning Business Operations

FREEING UP TIME, MONEY, AND RESOURCES SO YOU CAN FOCUS ON GROWING YOUR BUSINESS

HOW IT WORKS
GET IN TOUCH

Optimize your business operations

According to this Harvard study, 41% of your top talents’ time is spent on non-value-added tasks. At OpsTales, we help you to isolate tasks your team could delegate, optimize, or drop entirely. We make sure your core-team is focused on their strengths.

Create new workflows and custom analytics

By building new workflows with a focus on quality, efficiency and metrics, we free up your most valuable resource: Time. Everything we work on is monitored and logged – revealing powerful business insights and KPIs. This helps you to drive your business in the right direction.

Reduce your overhead by up to 80%

With creating a specialized workforce overseas, we ensure top-level quality for a fraction of the local labor costs. Outsourcing made easy: We worry about hiring, training and managing top talents for you in the Philippines.

Work with us

While we can design and optimize just about any business operations, here’s some ideas:

  • Building low-cost customer support teams
  • Managing inventory and POS systems
  • Fraud prevention and chargeback resolution
  • Streamlining entry level accounting procedures
  • Community and social engagement
  • Moderating products and content

Howard, CEO of MYOBZ

Ops Tales was tasked with redesigning a process that previously required weekly time input from 10 operations supervisors. While this was low value added work, it was work required to properly analyze and manage the business. With the process redesign, this low value work has been outsourced, completely eliminating the involvement of our operations supervisors. This change in operational paradigms and procedures has resulted in a 75% cost savings while freeing up time for the operations team to spend on high value added work. We now get weekly exception reports from OpsTales detailing KPI compliance and performance issues. While the new process designed by OpsTales eliminated substantial costs, it also greatly increased the accuracy and timeliness of critical data capture and reporting.

Howard, CEO of MYOBZ

5.0
2018-06-20T22:18:29+00:00

Howard, CEO of MYOBZ

Ops Tales was tasked with redesigning a process that previously required weekly time input from 10 operations supervisors. While this was low value added work, it was work required to properly analyze and manage the business. With the process redesign, this low value work has been outsourced, completely eliminating the involvement of our operations supervisors. This change in operational paradigms and procedures has resulted in a 75% cost savings while freeing up time for the operations team to spend on high value added work. We now get weekly exception reports from OpsTales detailing KPI compliance and performance issues. While the new process designed by OpsTales eliminated substantial costs, it also greatly increased the accuracy and timeliness of critical data capture and reporting.

Cheryl, Operations Manager of Porter’s

The execution and follow through of OpsTales is excellent. The improved workflows that were designed and implemented resulted in freeing up 20% of our operations managers time. This allows our managers to focus on high level operations and strategic planning rather than busy work. The metrics provided give us valuable insights and help us to isolate what actions to take to further improve our stores.

Cheryl, Operations Manager of Porter’s

5.0
2018-06-20T22:19:55+00:00

Cheryl, Operations Manager of Porter’s

The execution and follow through of OpsTales is excellent. The improved workflows that were designed and implemented resulted in freeing up 20% of our operations managers time. This allows our managers to focus on high level operations and strategic planning rather than busy work. The metrics provided give us valuable insights and help us to isolate what actions to take to further improve our stores.
5.0
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