Outsourcing Made Easy

OpsTales is a Business Process Outsourcing Agency. We focus on freeing up your resources so you can focus on growing your business.

HOW IT WORKS
GET IN TOUCH

Outsourcing Made Easy

OpsTales is a Business Process Outsourcing Agency focused on freeing up your resources so you can focus on growing your business
HOW IT WORKS
GET IN TOUCH

Meet Courtney Fahrer

Courtney is a passionate Optimizer and strives to make everything she touches efficient. She knows that operations don’t need to be so messy and expensive, so she’s working to make outsourcing more accessible. She also knows that outsourcing is often plagued by unethical decision-making, so she’s building an outsourcing option that eliminates these problems.

Saving $100k per year with OpsTales

Howard, CEO of MYOBZ

Ops Tales was tasked with redesigning a process that previously required weekly time input from 10 operations supervisors. While this was low value added work, it was work required to properly analyze and manage the business. With the process redesign, this low value work has been outsourced, completely eliminating the involvement of our operations supervisors. This change in operational paradigms and procedures has resulted in a 75% cost savings while freeing up time for the operations team to spend on high value added work. We now get weekly exception reports from OpsTales detailing KPI compliance and performance issues. While the new process designed by OpsTales eliminated substantial costs, it also greatly increased the accuracy and timeliness of critical data capture and reporting.

Howard, CEO of MYOBZ

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2018-06-20T22:18:29-07:00

Howard, CEO of MYOBZ

Ops Tales was tasked with redesigning a process that previously required weekly time input from 10 operations supervisors. While this was low value added work, it was work required to properly analyze and manage the business. With the process redesign, this low value work has been outsourced, completely eliminating the involvement of our operations supervisors. This change in operational paradigms and procedures has resulted in a 75% cost savings while freeing up time for the operations team to spend on high value added work. We now get weekly exception reports from OpsTales detailing KPI compliance and performance issues. While the new process designed by OpsTales eliminated substantial costs, it also greatly increased the accuracy and timeliness of critical data capture and reporting.

Cheryl, Operations Manager of Porter’s

The execution and follow through of OpsTales is excellent. The improved workflows that were designed and implemented resulted in freeing up 20% of our operations managers time. This allows our managers to focus on high level operations and strategic planning rather than busy work. The metrics provided give us valuable insights and help us to isolate what actions to take to further improve our stores.

Cheryl, Operations Manager of Porter’s

5.0
2018-06-20T22:19:55-07:00

Cheryl, Operations Manager of Porter’s

The execution and follow through of OpsTales is excellent. The improved workflows that were designed and implemented resulted in freeing up 20% of our operations managers time. This allows our managers to focus on high level operations and strategic planning rather than busy work. The metrics provided give us valuable insights and help us to isolate what actions to take to further improve our stores.
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Optimize your business operations

According to this Harvard study, 41% of your top talents’ time is spent on ‘non-value-added’ tasks. In other words, your team is likely spending hours per week on work that could be done by an outsourced team. At OpsTales, we help you to isolate tasks your team should delegate. We make sure your core-team is focused on their strengths by transitioning time-consuming, repetitive tasks to our team.

Create new workflows & custom analytics

Since we’re owning part of your process, we take visibility seriously. When building new workflows to transition to our team, we focus on quality, efficiency, and metrics. Everything we work on is monitored and logged. We turn this into custom reporting for you at your desired cadence. Our reporting surfaces business insights and KPIs, keeping you in the know with the power to make business decisions.

Reduce your overhead by up to 80%

With creating a specialized workforce overseas, we ensure top-level quality for a fraction of the local labor costs. We worry about hiring, training and managing top talents for you in the Philippines: Outsourcing made easy. All this boils down to paying lower costs for repetitive tasks so that your core team can contribute maximum value.

Work with us

While we can outsource just about any business processes, here are some ideas:

  • Building low-cost customer support teams
  • Managing inventory and POS systems
  • Fraud prevention and chargeback resolution
  • Streamlining entry-level accounting procedures
  • Community and social engagement
  • Moderating products and content

Featured Articles

Today’s outsourcing is f’d up

by | Oct 16, 2018

We take advantage of outsourced workers but so rarely step back and analyze how we treat these agents and what long-term effect it has. Learn why I came to the conclusion that outsourcing today is f’d and what we need to do to improve it. Hint? Invest in your team and be a good leader. It’s a win/win.

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Outsourcing | Quality Assurance

by | Oct 10, 2018

Quality is often the biggest fear for people considering outsourcing. But it shouldn’t be. With the right approach, you can capitalize on lower cost labor with consistent, exceptional quality. To successfully develop outsourced teams, you need to be thoughtful, proactive, and data-driven.

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