Creating an optimization mindset

So you want to cook a steak. If you’ve cooked much, you know you need to structure your process. The order with which you prepare and cook is essential. A steak takes around 10 minutes. If you like sauteed onions with it, they take about an hour. You have to take the...

Customer Support Training Manual Basics

A training manual can sound simple in name. But it can make quite the difference in building a scalable, effective support team. There are many layers to a holistic training manual. So in this article we will cover the top line items. The next few articles will dig...