3 Typhoons & the Impact of Integrity

Typhoons are common in the Philippines. Commuting through floods, power outages, scary storms… It’s a way of life for the Filipinos and they have adapted. But what happens when there are several storms in a row? Health concerns arise, power and internet are hard...

Creating an optimization mindset

So you want to cook a steak. If you’ve cooked much, you know you need to structure your process. The order with which you prepare and cook is essential. A steak takes around 10 minutes. If you like sauteed onions with it, they take about an hour. You have to take the...

Customer Support Training Manual Basics

A training manual can sound simple to create. But it can make quite the difference in building a scalable, effective support team. There are many layers to a holistic training manual. So in this article, we will cover the top line items. The next few articles will dig...