by Courtney Fahrer | Mar 28, 2018 | Customer Support
As you think about building your customer support ops, you want to be thinking long-term. Where do you aim to be in a year or more? When you have the right infrastructure, scaling is easier. This also applies to customer support operations. Start today with a strong...
by Courtney Fahrer | Mar 14, 2018 | Customer Support
Understanding the big picture is critical for building successful and high-performing teams. This means, that the customer support agents should be familiar with the company goals and philosophies. The agents will be able to see how their team mission relates to the...
by Courtney Fahrer | Mar 6, 2018 | Customer Support
A training manual can sound simple to create. But it can make quite the difference in building a scalable, effective support team. There are many layers to a holistic training manual. So in this article, we will cover the top line items. The next few articles will dig...
by Courtney Bode | Feb 27, 2018 | Customer Support
Customer Support essentially means communicating directly with your customers about their personal needs. This can be a great opportunity to show them what your brand is all about. In order to properly do this, you need a good process in place. A strong process allows...
