Chargeback & Fraud Prevention
Chargeback Fraud | Fraud Prevention System Skeleton
Building an internal system sounds daunting, I know. The specific details of building an internal system heavily depend on your company and the expertise you have at hand. In addition, the specific type of fraud should direct the approach. For this series, we focus on...
read moreChargeback Fraud | Managing the Holiday Spike in Manual Review
Hello December! If you're reading this, you might be very short on time and very stressed out. Black Friday & Cyber Monday just passed, holidays orders are up (yay!) but so is your manual review queue. To welcome in the December month, here's a quick read to help you...
read moreChargeback Fraud | When to outsource fraud prevention
In my last article Reducing Friendly and Malicious Fraud, I listed a handful of companies that focus on various aspects of fraud prevention and chargeback resolution. While there are tons of options out there, you need to first answer whether it makes sense to...
read moreChargeback Fraud | Reducing Friendly Fraud and Malicious Fraud
Once you've isolated what is driving your chargebacks, you can start figuring out how to reduce them. In this article, you'll learn the high-level approaches to reducing malicious fraud and handling friendly fraud. While friendly fraud isn't directly targetable, this...
read moreChargeback Fraud | Fix Product Issues to Reduce Chargebacks
Product issues, such as bugs, reinforce that the risk department is truly intertwined with all other aspects of a business. Risk mitigation is often a marginalized department. However, to build a strong strategy, your risk team needs to be connected and communicating...
read moreChargeback Fraud | What is causing my chargebacks?
Now that you have categorized your chargeback codes into high-level chargeback reasons, the next important thing to do is understand the key driving factors behind each chargeback. Once you know the causes, you can start reducing your chargebacks. In this article, we...
read moreChargeback Fraud | Understanding your chargebacks
Learn what your chargebacks are Understanding the chargebacks specific to your business is the first step in creating a fraud strategy that reduces bottom line loss. Once you understand your chargebacks, you can build a plan to attack them with thoughtful chargeback...
read moreChargeback Fraud | What is it?
Chargeback Prevention A strong Chargeback Prevention process can defend thousands of merchants and isolate fraud across millions of users. How do you get there? What questions should you ask? What data do you need? What processes can be built and how do you decide the...
read moreChargeback Fraud | How good Customer Support helps with chargebacks
Customer Support can be directly correlated to your chargeback rate. This is easily trackable and can be optimized. Bad customer experience motivates people to find help elsewhere. If customers feel they aren’t heard and aren’t really helped, they are more likely to...
read moreChargeback Fraud | Collecting the right data to support your chargeback response team
To build a strong chargeback response process, you need to be collecting the right data. Collecting the right data to fight chargebacks is critical; otherwise, what in the world will you do to convince the chargeback issuer that you should win the case? Sadly, some...
read moreChargeback Fraud | How to build a Chargeback Response
Building a winning chargeback response Winning chargebacks is tricky. Often times you’ll see two identical cases, one you lose and one you win. The best you can do is provide a thorough, well-documented case. Below are my quick tips on how to create a chargeback...
read moreChargeback Prevention | Building a Manual Review Queue
The good, the bad, and the just plain stupid as experienced by building a queue from the ground up. What is a Manual Review Queue? All this means is that there is a separate queue where orders sit in an interim phase. These are orders that have neither been processed...
read moreManual Review for Fraud Prevention| Keeping a decline rate low
In this quick How To, I’ll break down the crucial high-level steps required to build a manual review team that maintains a low decline rate yet achieves a low chargeback rate. Isolate a clear breakdown of the type of fraud you see No two companies are the same, no two...
read more