Optimize Your Organization
We take advantage of outsourced workers but so rarely step back and analyze how we treat these agents and what long-term effect it has. Learn why I came to the conclusion that outsourcing today is f’d and what we need to do to improve it. Hint? Invest in your team and be a good leader. It’s a win/win.
Quality is often the biggest fear for people considering outsourcing. But it shouldn’t be. With the right approach, you can capitalize on lower cost labor with consistent, exceptional quality. To successfully develop outsourced teams, you need to be thoughtful, proactive, and data-driven.
Strategic planning also applies to team management and building optimized operations. An optimized workload increases engagement, which can increase productivity by 20%. While you can handpick and optimize tasks through hands-on reviews, the real impact comes from building an optimization mindset throughout your company. Remove micromanagement and give everyone in the company the tools to optimize for success.
What is outsourcing? Well, it's about taking an internal task or process and transitioning it externally. Outsourcing can help your business by reducing your operational costs, reducing time spent by your team on 'busy work' or repetitive tasks, and it can introduce a...